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  • Blogs
    Moloco (MLC) responsibilities, including any content creation, posting frequency and engagement strategies are outlined in the proposal and/or invoice document(s) provided to Client. IF Client provides the visuals*: Client is required to have provided ALL visual content by the 15th of the month prior to the month of posting. This visual content should be ready for posting. Should additional graphic elements or edits need to be made, our hourly design rate will be applied. IF Client provides the content*: Client is required to have provided ALL written content by the 15th of the month prior to the month of posting. This written content should be ready for posting. Should additional edits need to be made, our hourly rate will be applied. IF MLC provides the visuals: MLC is required to have provided ALL content by the 22nd of the month prior to the month of posting. Client will have 7 days to review and provide any changes or feedback before final work is scheduled for publishing. IF MLC provides the content: MLC is required to have provided ALL content by the 22nd of the month prior to the month of posting. Client will have 7 days to review and provide any changes or feedback before final work is scheduled for publishing. Additional client responsibilities are detailed in the proposal and/or invoice document(s) provided to Client and may include such things as topic creation, photography, monthly themes, etc. These services are charged on a monthly basis and will commence on an agreed upon date by both client and MLC. Client must be prepared to provide logins to relevant platforms prior to commencement date. Once a commencement date is agreed upon, customer will be charged regardless of the status of their delivery of required items. A payment method is required to be kept on file for recurring charges. * Should client fail to deliver items required by MLC, in a timely manner by the above deadline, client understands this may result in a forfeit of the first scheduled post(s). If delivery is after this date, client shall forfeit 25% of their monthly allocation of services (posts, stories, etc) for each week or portion thereof that delivery of required items is delayed. Should client fails to deliver the required content during any given month, MLC shall be under no obligation to deliver services and client shall not be entitled to a refund. MLC Blog Services include monthly meetings, as needed, to discuss upcoming topics, review strategy and results. If Client requests pre-approval of posts, such final approval must be given within 2 business days of the request being made by MLC. All Blog Services require a minimum 3-month commitment from the client. Please note, that for this recurring service Client must cancel service by the 15th of the previous month in order to cancel the next automated billing date.
  • Consulting
    All interactions with client, whether by text message, phone call, video call or in person are considered billable time and regardless of medium, will be invoiced accordingly based on client's contracted consulting rate.
  • Custom Printed Goods, Apparel & Promotional Products
    Before any custom printed goods, custom apparel or promotional products are produced, customer will receive a proof from Moloco (MLC). Once the customer approves the proof of the design MLC will consider the design final. As such, there are no returns or refunds for any custom goods. This policy is in place because custom goods are made specifically for the buyer and cannot be resold. We encourage buyers to carefully review the proof before approving it to ensure that the design meets their expectations.
  • Design Work
    Graphic design services are quoted based on our initial discussion of client’s specific needs. Final design, as delivered to client, belongs to client and Moloco makes no claims to the rights of such design. Once final design has been delivered to customer and further requests for modifications, reprints, etc may carry additional fees and are quoted as requested. All quoted project timelines and delivery are contingent upon timely feedback and approvals by client.
  • Email Hosting - Customer Domain
    E-Mail services utilizing the customer domain are not included in Moloco website packages but are quoted separately. If such services are set-up on behalf of Client, email provider fees associated with these services (if any) are the responsibility of Client.
  • Landing Page
    The Basic Landing Page Package provides a single page website. Any additional pages or e-commerce capabilities are not available in this package. Once Client has agreed to move forward, and prior to the commencement of work, our process includes a 30 minute consultation to discuss ideas, preferences, vision and details. It is recommended that Client has looked online and has noted other inspirational pages/websites that are of a desired style or outline for reference. This package requires that Client provides all written and visual content. The initial version of the page is crafted based on the outcomes of this meeting. Subsequently, an additional meeting is scheduled to discuss edits, followed by revisions and delivery of the final version of the page. Once the final version is delivered, the project will be deemed complete. Unless otherwise specifically agreed upon in advance, project work will not commence until Client has provided all required content/information as requested by Moloco Consulting. Should Client require assistance for idea generation, content creation, or visual elements for their landing page, alternative packages that include these services are available.
  • Logo Designs
    Agreed upon fees cover the creation of a distinctive logo and delivery of multiple file types needed for future use by Client. In addition to design time, service includes approximately three hours of review sessions and consultation dedicated to discussing edits and client needs. Clients can anticipate receiving multiple design concepts, with a selection process to refine the concepts after the initial consultation. Additional revisions beyond three hours may be subject to additional charges. All quoted project timelines and delivery are contingent upon timely feedback and approvals by Client. Upon completion of the project Client will own all rights to finalized logo.
  • Retainers
    A retainer is a prepayment arrangement designed to facilitate payment for upcoming services, offering flexibility and advantages to the client. Those who opt for a retainer often enjoy expedited service and quicker response times, thanks to a streamlined process that minimizes paperwork. While there are situations where a retainer may be mandatory, in other instances, it is highly recommended. If client requests refund of remaining retainer balance a $45.00 administrative fee will be deducted from remaining balance before refund.
  • SEO
    Moloco (MLC) does not guarantee any particular ranking outcomes on Google or other search engines. We recognize that such assurances are misleading, and if implemented, may be short-lived or result in penalties from search engines if they detect any manipulation of rankings. Nonetheless, we believe that optimizing a website in accordance with search engine guidelines can enhance its visibility and ranking in major search engines. As part of our SEO methodology, MLC will undertake a range of measures, including but not limited to the following: Use monthly data from Google Search Console to determine most popular search terms and optimize web content to reflect these terms Review site use data, including bounce pages, to optimize site structure to maximize user time on Review and correct any site error detected by Search Console to ensure full indexing by search engines Review mobile usability errors and correct/update to continually optimize for rapidly evolving mobile standards Monitor site performance including page load speeds and make modifications to optimize speed. MLC will require access to (if existing) or set-up the following items in order to provide SEO Services: Editor access to website platform Access to Google Analytics account Access to Google Search console account If client is using any additional analytics, SEO or search tools, access to these tools All MLC SEO Services require a minimum of a 3 month commitment.
  • Social Media Management
    Platforms and pages to be managed by Moloco (MLC) and MLC responsibilities, including any content creation, posting frequency and engagement strategies are outlined in the proposal and/or invoice document(s) provided to Client. IF Client provides the visuals*: Client is required to have provided ALL visual content by the 15th of the month prior to the month of posting. This visual content should be ready for posting. Should additional graphic elements or edits need to be made, our hourly design rate will be applied. IF Client provides the content*: Client is required to have provided ALL written content by the 15th of the month prior to the month of posting. This written content should be ready for posting. Should additional edits need to be made, our hourly rate will be applied. IF MLC provides the visuals*: If Client is assisting with idea and concept generation, those details must be sent to MLC by the 15th of the month prior to posting. MLC is required to provide ALL drafted visuals by the 22nd of the month prior to the month of posting. Client will have 5 days to review upon receipt and provide any changes or feedback, allowing MLC time to make edits and get final approvals as needed before final work is scheduled for posting. Standard visual services do not include creation or editing of videos. IF MLC provides the content*: If MLC is responsible for idea and concept generation, Client is required to provide feedback and direction to the ideas and concepts provided within 5 business days of when received. MLC is required to have provided ALL drafted written content by the 22nd of the month prior to the month of posting. Client will have 5 business days to review upon receipt and provide any changes or feedback, allowing MLC time to make edits and get final approvals as needed before final work is scheduled for posting. Additional client responsibilities are detailed in the proposal and/or invoice document(s) provided to Client and may include such things as topic creation, photography, monthly themes, etc. These services are charged on a monthly basis and will commence on an agreed upon date by both client and MLC. Client must be prepared to provide logins to relevant platforms prior to commencement date. Once a commencement date is agreed upon, customer will be charged regardless of the status of their delivery of required items. A payment method is required to be kept on file for recurring charges. MLC Social Media Services include monthly meetings to review strategy and results. If Client requests pre-approval of posts, such final approval must be given within 2 business days of the request being made by MLC. All MLC Social Media Services require a minimum 3-month commitment from the client. * Should client fail to deliver items required by MLC, in a timely manner by the above deadline, client understands this may result in a forfeit of the first scheduled post(s). If delivery is after this day, client shall forfeit 25% of their monthly allocation of services (posts, stories, etc) for each week or portion thereof that delivery of required items is delayed. Should client fails to deliver the required content during any given month, MLC shall be under no obligation to deliver services and client shall not be entitled to a refund.
  • State LLC Registration and Related Services
    Standard services include LLC registration with the relevant State authority to obtain business registration and the ability to legally operate within the state. In addition, Moloco shall register business with US IRS in order to obtain a Federal Tax ID. Service pricing does not include registration fees imposed by State, unless separately quoted. Any additional registration requirement imposed by County, City, Province or other local or state authorities are not included unless separately quoted by request of customer.
  • Website Design & Creation
    The Moloco (MLC) Standard Web Design Package provides a website that includes up to 6 of the following pages (or their equivalent as determined by MLC): Home, Contact Us, Menu, Testimonials, About, Services, Request a Quote, and/or Blog. Any additional pages, sections or e-commerce capabilities will be quoted separately. After the client has agreed to move forward, and prior to the commencement of work, our process includes a 1 hour consultation to discuss ideas, preferences, vision and details. It is recommended that the client has looked online and has noted other sites that are of a desired style or outline for reference. Standard Web Design Package includes 6 steps: A virtual meeting is conducted initially to establish the direction and goals for the website. The initial version of the website is crafted based on the outcomes of this meeting. Subsequently, up to two additional meetings are scheduled, each followed by a revision of the website. Once the ultimate refinements have been implemented, the project will be deemed complete. Recognizing the possibility of oversights by either party during the final stages of edits, MLC is committed to extending support during this post-completion period. MLC will remain accessible to the Client for one month following the conclusion of this Agreement, offering reasonable technical support and addressing any potential errors or deficiencies. This excludes any additional content. Although MLC will tailor the Client's website to their specifications, it's important to acknowledge that websites typically share common structures and navigation. Any template designs created by MLC before or during this agreement will remain the property of MLC. Recognizing that websites are frequently evolving, we suggest setting up a retainer for any post-completion additions and updates you may wish to implement. This is particularly beneficial for businesses with seasonal variations that may require site adjustments to align with changing needs. Any 3rd party fees, such as website hosting or domain name purchase, are not included in MLC Standard Web Design Package. These items may be quoted separately or client may elect to pay them directly to the providers themselves. Should MLC provide these services to client, ownership of the domain and/or website hosting shall be transferred to customer and future renewals of such services are the responsibility of customer. Custom emails utilizing client’s domain are not part of the Standard Web Hosting Package. MLC services to do this set-up are quoted separately.
  • Website Enhancements
    When modifying an existing website, Moloco (MLC) will be limited by the platform and the current structure of the site. MLC will make best business efforts to implement requested improvements and promptly notify the customer of any platform limitations that might affect these enhancements as they become apparent. When transferring a website from one platform to another, it's important to recognize that duplicating the exact structure on the new platform may not be feasible. Specific elements may be non-transferable due to constraints inherent in the previous platform.
  • Website Hosting
    Hosting services are quoted independently of website design services. Should Moloco activate such services for Client, ownership of hosting account will be transferred to client upon completion of design process. All future renewals of hosting services are the responsibility of Client. If Client is switching from a previous service and cancellation requirements of previous provider are Client responsibility.
  • Applies to All Services
    All Moloco (MLC) services require payment before the commencement of work. Any alternative payment arrangements must be agreed to in advance. During the course of service being delivered, it may be necessary for the Client to share proprietary information, including trade secrets, industry knowledge, and other confidential information. MLC will not share any of this proprietary information at any time, even after the Agreement is fulfilled. MLC also will not use any of this proprietary information for MLC corporate benefit at any time, even after the Agreement is fulfilled. The proprietary information disclosed by the Client to MLC throughout the term of this Agreement for Project purposes remains the exclusive ownership of the Client. MLC has no entitlement to utilize or claim rights over this proprietary information except for the completion of the Project. Following the Agreement's fulfillment, ownership of the final designs will be transferred to the Client. MLC is entitled to use final product for marketing its services unless specifically prohibited, in writing, by client. UNDER NO CIRCUMSTANCES SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY DAMAGES RESULTING FROM ANY PART OF THIS AGREEMENT SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFIT, LOST BUSINESS, OR COSTS OF DELAY. Any additional terms or modifications to terms are listed in the estimate and/or invoice document(s) provided to the Client.
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